Plans and billing
Subscribing, changing plans, invoices, and refunds.
- How to subscribe to a new planOn the Free plan and ready to start a paid plan? Use the pricing page or Settings → Plan, then complete Stripe checkout.
- How to upgrade to a higher planUpgrade from Settings → Plan. Current lineup is Free, Starter, Ultimate, and Ultimate+.
- How to downgrade or cancel a planHow to downgrade to a lower paid plan or switch to the free plan from Settings → Plan.
- How extra Spaces are billedUltimate and Ultimate+ bill each Space separately. During a free trial, a second Space ends the trial and charges today.
- Understanding your InvoiceRead invoice lines for per-space Ultimate and Ultimate+ charges, discounts, and plan changes.
- How to have a copy of your Invoice/ReceiptOpen the Stripe customer portal and download a Testimonial invoice or receipt.
- Refund policyUnused time and extra Spaces are not refunded automatically. Cancel keeps access until the current billing cycle ends, and we do not renew.
- How to delete your Testimonial accountHow to cancel a plan yourself, and how to ask us to delete the whole Testimonial account and data.
- Testimonial.to for nonprofitsAsk for the Nonprofit discount if you are a 501(c)(3).
- Testimonial.to for bootstrappers & startupsAsk for the Bootstrappers and Startups discount on a paid Testimonial plan.
- What happens after 2 free videos?After 2 free videos, clients can still submit; start a Starter, Ultimate, or Ultimate+ plan from Settings → Plan to access them.